Mindara's Privacy Policy

1. Introduction

Welcome to Mindara, the forefront of AI chatbot technology. We understand that when you use our services, you trust us with your data, and we are committed to preserving that trust. This Privacy Policy aims to provide clarity about the data we collect, why we collect it, and how it's used. As technology and regulations evolve, we may need to update this policy to reflect those changes. We encourage users to regularly review this policy to stay informed about how we safeguard their privacy.

2. Information We Collect

Automatically Collected Data: Whenever you visit or interact with mindara.ai, certain information is automatically documented. This includes: IP Address: A unique address that identifies your device on the internet or a local network. Browser Type: Information regarding the browser you are using, such as Chrome, Safari, or Firefox. Device Information: Details about the device you are using to access our service, including the device type, operating system, and other unique device identifiers. Referral Data: Information about the webpage that led you to mindara.ai. Activity Logs: Data about your activity on our platform, such as pages visited, time spent, and features used. User-Provided Data: This pertains to data you actively provide to us, which may include: Account Details: When you create an account on Mindara, you might provide details like your name, email address, company name, and password. Content Submission: Any information you provide when submitting content, feedback, or when participating in surveys or promotional activities. Correspondence Data: If you contact our support team or engage in correspondence with us, we may keep a record of that conversation. Chatbot Interactions: During your interactions with our chatbots, we collect data related to the questions, commands, or information you input, which helps improve our AI algorithms and provides a more personalized experience. Third-party Data: We might receive information about you from other sources, such as third-party partners, or through integrations. This can help us update, expand, and analyze our records, identify new users, or tailor our services to provide a better experience.

3. How We Use Your Information

At Mindara, we harness the data we gather to enhance your overall experience and ensure our services are up to par with your expectations. Specifically, we use your information for the following purposes: Service Enhancement: To refine and optimize our platform, ensuring that it's user-friendly and efficient. Customer Support: Address any concerns, queries, or feedback you might have, and provide assistance when needed. Technical Maintenance: Identify, troubleshoot, and remedy any technical issues that might arise during the course of using our service. Marketing and Promotion: Inform you of updates, promotional offers, and events related to Mindara. If you wish not to receive such communications, you can always opt out. User Insights and Analysis: By understanding how users like you interact with our platform, we can innovate and make data-driven decisions that cater to user preferences. Legal Compliance: Address legal concerns, enforce our terms and conditions, and ensure the safe and compliant operation of our services.

4. Sharing Your Information

We value the privacy of your information and are cautious when it comes to sharing it. We don't engage in the practice of selling or renting out your personal data. However, under certain circumstances, your information might be shared: With Your Consent: There might be specific scenarios where we'll request your permission to share your data, ensuring transparency and respecting your choice. Service Providers: We employ third-party service providers to conduct tasks on our behalf, such as server hosting, analytics, and marketing campaigns. These parties are bound by confidentiality agreements to ensure your data remains protected. Legal Purposes and Law Enforcement: Should we be legally compelled or believe in good faith that disclosing certain data is necessary, we may share it. This could be due to legal processes, to ensure the safety of the public or any individual, to prevent potential violations of our terms, or to prevent fraud or security concerns. Business Transfers: In the event that Mindara undergoes business changes such as a merger, acquisition, or asset sale, user information might be among the transferred assets. In such scenarios, users will be duly informed. Aggregate Information: We may share aggregated or anonymized information, which cannot be used to identify you, for research, industry insights, or other business purposes.

5. Your Rights

Your privacy is of utmost importance to us, and as a user of Mindara, you have various rights concerning your personal data. These rights may vary depending on your jurisdiction, but generally include: Access: You have the right to request access to your personal information that we hold. This allows you to receive a copy of the personal data we hold about you. Correction: If you believe any information we have about you is incorrect or incomplete, you can request corrections. We will take reasonable steps to validate and correct it promptly. Deletion: You can request that your personal data be deleted from our systems, subject to certain exceptions, such as legal retention requirements. Object and Restrict: You might have the right to object to the processing of your personal data under certain circumstances, or ask us to restrict such processing. Data Portability: In certain jurisdictions, you may have the right to request the transfer of your personal data to another organization, or directly to you. Withdraw Consent: If our processing is based on your consent, you can withdraw this consent at any time, though this will not affect the lawfulness of the processing that took place prior to the withdrawal. To exercise any of these rights, please contact our support team with your request. We will endeavor to address your query as soon as possible and within any applicable legal timelines.

6. Cookies and Tracking

Cookies and other tracking technologies play a vital role in improving your experience on our platform and helping us understand user behavior. Here's how we use them: Functionality: Cookies allow our platform to remember your preferences and settings, such as login details or language preferences, to provide a more personalized experience. Analytics: We use cookies to understand user activity on our platform, helping us identify which areas of our service are most valuable and which might need improvement. Advertising: Some cookies may be used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing and ensuring that ads are correctly displayed. Third-party Cookies: Some cookies we use come from third-party providers. These cookies might collect information for analytics, advertising, and embedded content like videos and share buttons. You have control over your cookie preferences. Most browsers allow you to view, manage, delete, and block cookies for a site. Please note, however, that if you delete or block cookies, some features of our platform might not work as intended.

7. Data Retention

The period during which Mindara retains your personal data is central to our commitment to respect your privacy. Here's a deeper understanding of our retention policies and practices: Retention Period: We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. This typically corresponds to the duration of our relationship with you (e.g., for as long as you have an account with us) and a reasonable period thereafter in case you decide to re-activate our services or we need to enforce our terms. Specific Purposes: There are instances where specific data types may be retained for unique periods due to operational, legal, or regulatory requirements. Examples include transactional data, which might be kept for a longer duration due to financial regulations. Regular Reviews: We periodically review the data we hold and delete unnecessary or outdated information. This helps ensure that your data is not held for longer than required. Deletion upon Request: Subject to any legal or regulatory obligations, you have the right to request the deletion of your personal data from our systems. Once such a request is validated, we will take steps to promptly erase your data in accordance with applicable laws. Automated Purges: For certain types of data, we implement automated purging routines. This ensures data that is no longer needed, or has exceeded its retention period, is systematically deleted. Anonymization and Aggregation: Instead of immediately deleting certain data, we might choose to anonymize or aggregate it, stripping away any identifiers that link it to individual users. This allows us to use the data for analytical, research, or statistical purposes without compromising user privacy. Security in Retention: Even during retention, your personal data remains protected under the security measures outlined in this Privacy Policy. We employ advanced technologies and protocols to guard against unauthorized access or breaches.

8. Security

At Mindara, we understand the paramount importance of safeguarding your data. We have implemented a series of technical and organizational security measures to ensure that your personal information remains protected from unauthorized access, alteration, disclosure, or destruction. Here's a closer look at our security practices: Encryption: We use strong encryption protocols both in transit (as data moves between your device and our servers) and at rest (when data is stored on our servers). Regular Audits: We conduct regular security reviews and audits to assess and strengthen our security posture. Access Control: Only authorized personnel, bound by strict confidentiality obligations, have access to your personal data. Training: Our employees undergo regular training to stay updated about the latest security threats and best practices to counteract them. Incident Response: We have an established incident response protocol to address any potential security breaches. Should any breach that affects your data occur, we will promptly notify you in compliance with applicable laws. While we go to great lengths to protect your information, no method of transmission or storage is entirely secure. We cannot guarantee absolute security, but we pledge to notify you and the appropriate authorities in case of any breach that might impact your personal data.

9. International Transfers

Mindara operates on a global scale, and as a result, your data may be processed in countries other than where you reside. These countries may have data protection laws that are different from those of your country. Here's what you need to know about international transfers: Standard Clauses: When transferring data outside of the European Economic Area (EEA) or other regions with specific data transfer regulations, we rely on recognized legal mechanisms such as Standard Contractual Clauses, ensuring adequate data protection. Data Protection Equivalency: We strive to process data in countries deemed by relevant authorities as providing an adequate level of data protection. Third-party Processors: Some of our third-party partners and service providers may be located outside of your country or the EEA. In such cases, we ensure that these partners comply with our security standards and provide adequate data protection as per our agreements with them. User Consent: By using our services, you consent to the transfer of your personal data to countries outside your country of residence for processing.

10. Children’s Privacy

Protecting the privacy of young users is especially crucial for us. Here's our stance and practices concerning the data of minors: Age Limitation: Mindara is not designed or intended for use by individuals under the age of 13, or the age of consent in their respective jurisdiction. We do not knowingly collect personal data from individuals in this age group. Parental Consent: If in some instances we need to collect personal data from a minor, we will always seek parental or guardian consent, as required by law. Accidental Collection: In the event we discover that we have inadvertently collected personal data from a child without appropriate consents, we will take immediate steps to delete that information. Parental Control: Parents or guardians who become aware that their child has provided Mindara with personal data without their consent are encouraged to contact us. We are committed to addressing such concerns and taking necessary actions. Educational Initiatives: If Mindara is used in educational settings, including schools and afterschool programs, it is the responsibility of the educational institution to obtain appropriate consents from parents or guardians.

11. Changes to This Policy

In our commitment to staying transparent and adaptive to an ever-evolving digital landscape, occasional updates to this Privacy Policy are essential. The following outlines how we handle and communicate these changes: Review and Update: Mindara actively reviews this Privacy Policy to ensure it accurately reflects our data handling practices and is compliant with applicable laws and regulations. As we innovate our services or adapt to new legal requirements, changes to this policy might be necessary. Notification of Changes: Should there be any significant amendments to this Privacy Policy, we will proactively notify our users through appropriate channels. This might include notifications within our platform, emails to registered users, or announcements on our official website. Version and Date: Each version of this Privacy Policy will carry a version number and a date of last update. This helps users identify any changes since their last visit and understand the historical evolution of our policy. Previous Versions: Mindara maintains an archive of previous versions of this Privacy Policy. Users can request access to view earlier versions to compare and understand changes over time. User Responsibility: While we do our utmost to notify users of any major changes, we encourage users to regularly review this Privacy Policy. Continuing to use Mindara after any modifications signifies your acceptance of the changes. Feedback Mechanism: We value feedback from our community. If users have concerns or suggestions about any updates, they are encouraged to reach out to us through our official communication channels. We are committed to addressing any concerns to maintain trust and clarity. Grace Period: For significant policy changes, we may provide a grace period, allowing users to familiarize themselves with the new terms and make informed decisions about continuing with our services.

12. Contact Us

Your feedback, questions, and concerns related to our Privacy Policy and data practices are invaluable to us. To ensure transparent and open lines of communication, here's how you can get in touch with Mindara: General Inquiries: For general questions or feedback, reach out to our dedicated customer support team at support@mindara.ai. Data Protection Officer (DPO): If you have specific concerns regarding your data or want to learn more about our data handling practices, you can contact our Data Protection Officer directly at dpo@mindara.ai. Physical Address: To send written correspondence or documentation, direct your mail to: Mindara AI Technologies, [Full Address, including Street, City, Postal Code, Country]. Telephone: For direct conversations, please call our hotline at [Your Phone Number]. Our operating hours are Monday to Friday, from 9:00 AM to 6:00 PM [Your Timezone]. Feedback Form: We also offer an online form on our website, under the 'Contact' section, where users can submit queries, feedback, or report issues. Social Media: Stay updated with our latest news, and reach out to us via our official social media channels on platforms like Twitter, LinkedIn, and Facebook. Escalations: If you believe your concerns haven't been addressed satisfactorily, please reach out to our higher management at escalations@mindara.ai. Live Chat: For real-time assistance, we offer a live chat service on our website. Just look for the chat icon at the bottom right of our homepage. We are committed to responding to all valid inquiries within a reasonable timeframe, typically within 72 hours.